Log in Register

Anonymised Communications in the System

Home /  Features / 

As a  fully  independent partner, Booking Manager recognizes its unique position on the market and maintains guarding confidential data to ensure the anonymity and security of communications within the System by effectively generating an opportunity for the yacht charter business community to co-create a mutually beneficial standard of customer service.

Anonymous Communication

The System allows agents to complete crew lists directly within Booking Manager, eliminating the need for additional tools or platforms. Charter operators can share essential trip information, such as pre-departure protocols, with charter guests without accessing their sensitive contact details. This ensures a smooth check-in process for customers while maintaining sensitive data confidentiality.

Enhaced Customer Satisfaction

This new anonymized communication channel greatly improves customer satisfaction by enabling crucial information such as pre-departure procedures, exact check-in time etc. to be communicated in a timely manner and further eliminating endless messaging threads or loss of important charter details.

Customizable Communication

Agents are able to retain full control over communication with charter guests and disable automatic forwarding within the System. Within the Booking Manager Portal, the default setting remains "Disabled" until the agent decides to improve customer satisfaction by enabling anonymized direct communication of crucial information to the Charter Operator, while the agent always stays in the loop.
Application Form
Wendy Linssen

Clients Speak For Themselves

International aspect of the Booking Manager System is an important advantage. In its portfolio one can find many worldwide agents which gives us the opportunity to quickly reach different markets with our yachts.

Wendy Linssen,
CEO, Linssen Boating Holidays 18 16 31 39
Zoran Pelikan

Clients Speak For Themselves

XML gave us the possibility to work faster and well organized as well as to search for the most specific needs of individual client's wishes and programs that we offer.

Zoran Pelikan,
CEO, Macrocruise 18 16 31 39
Alain Augsburger

Clients Speak For Themselves

"Our intention was to launch our service fast, to be world class, flawless and user friendly. In all these aspects the MKK team delivered beyond our expectations. Easy to communicate with, responsive and with excellent understanding of the market and customer needs, the design, development and deployment went very smoothly. Very well done. Congratulations to the MMK team."

Alain Augsburger ,
CEO at SeekSail 18 16 31 39