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Anonymised Communications

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As a  fully  independent partner, Booking Manager recognizes its unique position on the market and maintains guarding confidential data to ensure the anonymity and security of communications within the System by effectively generating an opportunity for the yacht charter business community to co-create a mutually beneficial standard of customer service.

Anonymous Communication

The System allows agents to complete crew lists directly within Booking Manager, eliminating the need for additional tools or platforms. Charter operators can share essential trip information, such as pre-departure protocols, with charter guests without accessing their sensitive contact details. This ensures a smooth check-in process for customers while maintaining sensitive data confidentiality.

Enhaced Customer Satisfaction

This new anonymized communication channel greatly improves customer satisfaction by enabling crucial information such as pre-departure procedures, exact check-in time etc. to be communicated in a timely manner and further eliminating endless messaging threads or loss of important charter details.

Customizable Communication

Agents are able to retain full control over communication with charter guests and disable automatic forwarding within the System. Within the Booking Manager Portal, the default setting remains "Disabled" until the agent decides to improve customer satisfaction by enabling anonymized direct communication of crucial information to the Charter Operator, while the agent always stays in the loop.
Application Form
Zoran Pelikan

Clients Speak For Themselves

XML gave us the possibility to work faster and well organized as well as to search for the most specific needs of individual client's wishes and programs that we offer.

Zoran Pelikan,
CEO, Macrocruise 20 23 18 40
Marek Stryjecki

Clients Speak For Themselves

Thanks to the promptness and simplicity of Booking Manager features, our job have become so much easier. We are now able to react among first to each client enquiry. It gives us an advantage over the other agencies which increases our chance to win a booking.

Marek Stryjecki,
CEO, Odisej Yachting 20 23 18 40
Tamara Jadrić

Clients Speak For Themselves

Booking Manager is our exclusive system for managing options and bookings and we really rely on it. It helps us plan our discount strategy by giving us overview of competitors in real time. Additionally, System enables us to create advanced reports important for our management.

Tamara Jadrić ,
CSO, Adriatic Sailing 20 23 18 40