Log in Register

Anonymised Communications

Home /  Features / 

As a  fully  independent partner, Booking Manager recognizes its unique position on the market and maintains guarding confidential data to ensure the anonymity and security of communications within the System by effectively generating an opportunity for the yacht charter business community to co-create a mutually beneficial standard of customer service.

Anonymous Communication

The System allows agents to complete crew lists directly within Booking Manager, eliminating the need for additional tools or platforms. Charter operators can share essential trip information, such as pre-departure protocols, with charter guests without accessing their sensitive contact details. This ensures a smooth check-in process for customers while maintaining sensitive data confidentiality.

Enhaced Customer Satisfaction

This new anonymized communication channel greatly improves customer satisfaction by enabling crucial information such as pre-departure procedures, exact check-in time etc. to be communicated in a timely manner and further eliminating endless messaging threads or loss of important charter details.

Customizable Communication

Agents are able to retain full control over communication with charter guests and disable automatic forwarding within the System. Within the Booking Manager Portal, the default setting remains "Disabled" until the agent decides to improve customer satisfaction by enabling anonymized direct communication of crucial information to the Charter Operator, while the agent always stays in the loop.
Application Form
Jakub

Clients Speak For Themselves

We always dreamed that the client could be able to get all optional extras in a few clicks. That was not possible until MMK introduced the XML service, which enabled us to get all info about current discounts and availability.

Jakub,
Project Manager, YachtGuru/Velmundi 14 7 10 38
Tina Gazin

Clients Speak For Themselves

We are using Booking Manager now for five years and it has made our work much easier. The program is good in general for running the business and having it all at one place, reachable from wherever you might be at the moment.

Tina Gazin,
General Manager, SunLife 14 7 10 38
Manlio Accardo

Clients Speak For Themselves

The System provides API that is easy to integrate, reliable data, a constantly growing fleet of yachts and a fast responsive support team, able to take actions and provide guidance quickly and effectively.

Manlio Accardo,
CEO, Sailogy 14 7 10 38